Vacation City evolved from a traveling love affair with Costa Rica. Mitch and Peggy Chandler, two Texas natives, traveled throughout Costa Rica for 10 years, journeying to every little corner of the country. They experienced everything from the most sophisticated hotels and resorts in this tropical paradise to the most isolated and basic accommodations nestled in the cloud forest mountains or on one of the many isolated pristine beaches of the Caribbean and the Pacific.

In their travels they not only met many friendly and helpful Ticos but they also met many international travelers who also relished their experience in Paradise. The most common complaint they heard from fellow travelers was that there was no full service booking agency that could help them with all aspects of there trip from planning to reservations. The complaint was that once a travel agency was paid for their services they became very difficult to reach and it was almost impossible to adjust travel plans, especially from within the country.

Taking to heart the plight of fellow travelers and because they loved Costa Rica so much Mitch and Peggy settled in the country and began the process of building the biggest Personal Service Travel Agency in the Americas. Understanding the needs of travelers and being aware of how all existing travel agencies failed to deliver real full service this traveling couple decided to set some important goals in creating a Person to Person Travel Organization.

Mitch and Peggy established 4 basic principles for the creation of their new company:

1. All services will be provided to customers at No Extra Charge.


2. A staff of Travel Consultants would have to be gathered and trained that was fully bilingual and knew every hotel, resort, restaurant, tour and beach in the country.


3. Once a customer decides to use the services of the company the ease and immediacy of contact becomes the number one priority. Online customers would have the option of email contact, live online chat with Travel Consultants and telephone access to the Travel Professionals on the staff. And of course once clients were in the country the ease of access would continue so that any situation that might develop during a travelers trip would be dealt with immediately, giving travelers from other countries a friendly voice and immediate attention to any needs they might have.


4. The internet has made the world much smaller but when the traveling Texas Duo looked at what other travel agencies offered online they were committed to changing the standard and developing a website that provided potential travelers every possible detail right down to what restaurants served. This website also had to be created in a way that made it easy for users to find whatever they were looking for. The site had to be totally interactive and also provide complete security in all financial transactions. To accomplish this Mitch and Peggy left no stone unturned in their search for an Internet Staff that where not only highly trained in the most current internet protocols but this staff also had to be able to see websites from the users' point of view.

Based on these principles and after many thousands of hours of research VacationCity was born. VacationCity is the fastest growing and the only truly Personal Service Travel Agency in the Americas.